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Client Solutions

Summary

Client Solutions is responsible for building strong relationships with new and existing clients. Training end-users on software application and solutions. Interface with clients on a daily basis. Be hands-on technically, working directly with customers to deploy our software and solutions.

Essential Duties and Responsibilities:

  • Build and maintain positive customer relations by providing customer-centric support relating to product/service.
  • Support customers from initial purchase, start-up, and training process either onsite or via telephone, email, live chat or remote support.
  • Analyze user issues and execute solutions, escalating issues to 2nd line support in a timely manner.
  • Deliver solutions by identifying problems, researching answers, and guiding users through corrective steps.
  • Educate clients and explain the features and functionality of software applications.
  • Use outstanding customer service to troubleshoot and resolve issues in a timely manner.
  • Analyze user issues and execute solutions, escalating issues to 2nd line support in a timely manner.
  • Design, build and deliver training, continuously design and build new material including user manuals, release notes and interactive videos and webinars.
  • Provide application feedback and design input to the Product Manager based on user feedback.
  • Analyze business requirements to assist with use cases and provide technical guidance and solutions.
  • Communicate With end-users and in-house technical team.
  • Maintain product expertise by updating job knowledge.
  • Education and/or Experience:

  • 3+ years of Customer Service/Client Solutions experience.
  • Technology certifications, technology background or previous software experience.
  • Excellent problem-solving, communication and, interpersonal skills along with patience and a customer-focused attitude.
  • Ability to troubleshoot and resolve difficult problems.
  • Great communication skills that can be tailored to the client’s needs.
  • Ability to learn quickly in a self-directed environment with minimal supervision.
  • Customer and team-focused attitude.
  • Ability to manage multiple high priority issues simultaneously.
  • The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.

About us:

We are a dynamic SaaS company based in Vancouver. We help health clubs run revenue-driving businesses. We’re entering a rapid growth phase and we’re looking for awesome people to join our team. We value team work, innovation, integrity, and passion. If you enjoy working in a fast-paced environment and want to be part of a growing business and vibrant team, where you can see your contributions make an impact, this is the company for you.

InTouch Technology is the leading provider of CRM software to the health and fitness industry. We have an international footprint and are found in over 800 health clubs around the world. We help health clubs get & keep members. And we want to help more health clubs do the same.

How to apply:

Send a copy of your resume and cover letter to careers@intouchtechnology.com. We thank all applicants, however only those to be interviewed will be contacted. Virtual applicants encouraged, but preference will be given to those located in the Vancouver, BC area.